My Services: How I can help your contact centre.
Strategy, transformation, Prosci change management and operational excellence.
As an independent consultant, I am able to help clients with a wide variety of different projects. Each client project is completely bespoke, so please do get in touch to discuss your requirements with me in more detail.
I can help your contact centre thrive.
I can help your contact centre thrive.
The services I offer include:
Strategy & Transformation
The long term success of a contact centre is entirely dependent on the centre’s ability to adapt to meet the needs of customers and changes in market conditions. I can work with you to ensure your operation is as lean and efficient as possible.
Prosci®️ Change Management
As a certified Prosci Change Practitioner, all of my engagements are underpinned with Prosci® Change Management methodology to maximise the ROI of a project.
I can help you manage changes within your organisation that affect your workforce, and enable you to effectively lead your workforce through these changes. Using Prosci change management methodology means you will be 6 times more likely to meet your project’s objectives.
I can help you manage changes within your organisation that affect your workforce, and enable you to effectively lead your workforce through these changes. Using Prosci change management methodology means you will be 6 times more likely to meet your project’s objectives.
Operational Excellent & Workplace Communications
Create a workplace environment that is open to change, and ready to embrace new technology.
Help your team feel closer and more connected - and increase productivity as a result. Whether your team are working from home, in the office, or a combination of both, I can help you implement a communication strategy that will become an inherent part of working life within your contact centre.
Help your team feel closer and more connected - and increase productivity as a result. Whether your team are working from home, in the office, or a combination of both, I can help you implement a communication strategy that will become an inherent part of working life within your contact centre.
If your project isn’t covered completely by any of the sections listed above, please feel free to get in touch for an informal chat about your requirements. Every contact centre and every project is completely unique, so I’m more than happy to work with you to find the perfect solution.
