Saines Business Consulting
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    • The Importance of Change Management in Contact Centres
    • The Three Horizons Framework Explained
    • How Contact Centre Leaders Can Adapt to Remote Working
    • 3 Things to Consider When Integrating Chatbots
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Operational Excellence & Workplace Communication

Operational Excellence and Continuous Improvement

Work smarter, not harder - and boost operations at the same time.
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Create a culture that values continuous improvement and hone your operational performance. Industry experience and market knowledge are essential in implementing frameworks that solve your problems and generate improvements.

My services include:
  • ​Process Mapping & Reviews
  • IVR Reviews and Refinements
  • Continuous Improvement Frameworks
  • Operational Strategy Reviews (PDCA's)
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COVID-19 and Workplace Communication

COVID-19 has dramatically altered workplace communication for every sector.

Remote working has become the new normal, and weaknesses in communication have been amplified. Every element of a business can be affected by poor communication, from customer experience to productivity and employee engagement.


Help your teams get closer together, wherever they are.

Communication platforms, knowledge base solutions, and defined communication strategies have the ability to transform communication within your business and help you to create a business model that easily adapts to the new COVID-19 climate and beyond.
If you’re simply looking to improve communications, or you’d like to include communication development as part of an overarching transformation programme, I can help.
Get in touch.

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Strategy & Transformation
Prosci Change Management
Operational Excellence & Workplace Communication
About David
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+44 (0)7739370770
​enquiries@sainesbusinessconsulting.com
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  • Home
  • Services
    • Strategy & Transformation
    • Prosci®️ Change Management
    • Operational Excellence & Workplace Communication
  • Resources
    • The Importance of Change Management in Contact Centres
    • The Three Horizons Framework Explained
    • How Contact Centre Leaders Can Adapt to Remote Working
    • 3 Things to Consider When Integrating Chatbots
  • About
  • Blog
  • Contact